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The process of making a vessel itinerary looks simple but it is not. Almost all the departments of the vessel/office have a word to say for one or another reason. The Shore Excursions are no exception, and we will provide you valuable feedback. We can analyze the viability and interest of the itinerary, what can and cannot be done. Preparation is all, allow us to help you!
When running a cruise rarely any operation goes according to the plan due to unforeseen events or forces of nature. Good planning and preparation are paramount for a smooth operation, nonetheless, there are a lot of management decisions to be made on spot. Every day is a new day for us to learn something new about running ships shore excursions. We are here to assist, we can help to run the operation on board, if needed, and/or oversee the operation from the office.
ABT – Ana Bespoke
Tours will adapt your shore excursions programme and the onboard operation to
one language or to several languages. Just let us know how you are marketing
your product, and all will be adapted according to the nationalities on board, not
only the language of the tours but their content as well.
When
the shore programme is finalized it is essential to have the best strategy and
approach to your clients, sales and revenue levels depends on those.
We will prepare for you all the shore excursions material and information to be
given to your clients, such as: booking forms, terms and conditions, GDPR,
shore excursions brochure, on board presentations, additional information
material and any other you may require.
ABT – Ana Bespoke Tours will follow
up all the procedure from ashore to onboard.
Traditionally
the shore excursions team are divided between the office staff (executives) and
the onboard staff. Spite of everyone working for the same outcome the functions
and job descriptions are quite different.
The executives prepare all details of the operations, chooses suppliers, define
programmes, in some cases help with visa requirements and anticipates all aspects
for a smooth onboard operation.
The onboard team executes the previously prepared programme, dealing directly
with all issues in each call.
Having a well-trained and prepared team makes the difference between a
successful and profitable operation and a problematic one. All this has a
direct impact on the shore excursions revenue, amount of complaints, refund
requests, branding, and passenger satisfaction and loyalty. ABT – Ana Bespoke Tours can assist you
to train, prepare and/or improve your team and product.
All business operations come with a certain amount of risk.
Does your shore excursions department/company have an implemented safety procedure? We are not talking about the ships compulsory SMS!
We are talking about a Safety Management System that concerns only the shore excursions and their operation. When running the shore excursions department, a myriad of things may happen, from the simplest things to an accident that may or not involve fatalities.
Is there an emergency protocol in place? Does the team know how to activate it?"
You were not prepared, and something happened? You need help NOW?
Get in touch, we can help!